Insanity Work Out Program
Purchasing On Line
Ok so I decided to go ahead and try Insanity work out program, by Beachbody. Now, my experience in purchasing directly from Beachbody was horrible. I order online and received a confirmation of my order and it stated I should receive a follow up email with the tracking number. I never received it. Now, after which I never received any kind of correspondence from Beachbody, it had been 5 days since placing my order. I upped to get it delivered 2-4 days, so when I never received the program I submitted a ticket online to customer service; I had to take the initiative to find out what was going on.
So I get a reply from an agent at Beachbody stating that they are very sorry for any inconvenience. But that it seems my credit card was declined. So I contacted my bank and they confirmed that they have not received any attempts to bill in the past several days, but the bank did state that I should make sure they had the right information. Well, that did not go good with me, because I always capture screen shots of any information I enter into any systems online I may purchase through, well they had the right information. So I then, which I don’t recommend you do, contacted customer support at the numbers provided, low and behold the agent was somewhere in India, only saying.
First of all the agent had a hard time locating my order. The agent later asked me to re-order since they were having technical difficulties, he wanted me to provide my credit card information, but also he started to up-sale…let me tell you it clearly heard like the agent was reading a script. Anyhow, I declined and asked to kindly cancel the order since it hasn’t been processed. I asked for this because I wanted to make certain that they did not try and run my card again or send me the packet later asking me to pay for it or something else.
So I will wait for a few days and see if any attempts are made to bill me or if I happen to get the packet. I will be certain to return it unopened if it comes through…oh yah and I’ll be sure to send it certified so I know they got it back. If everything goes ok, I will go ahead and try to order the program through Amazon, same program and it looks like it is cheaper…anyhow. If you decide to order insanity, I would highly recommend doing so through Amazon or maybe it is available at a local store…just don’t do it on-line at least not through Beachbody.
Wait, ok…I have heard through many people that they ordered products through Beachbody with no issues, ok, I know there is always exceptions, but by experience, if you order on-line best do it through someone like Amazon…there customer support is a lot better…only saying. Products are the same, but the customer support makes a HUGE difference.
Doing any online purchases are fantastic, convenient and you always have a broader range of options available to you, but with purchasing online you need to be extra careful as to where your credit card or personal information is going. Not saying that we shouldn’t purchase online, all I am saying is do so carefully. People learned which sites are great in getting products to their customers and have the best customer support to resolve any issues that may arise; so people stick those sites and become loyal customer. I personally have experience no issues with Amazon and I do a lot of my purchases through them, so of course everyone has their experiences can only suggest that you do your research on the company you will be purchasing, and try the out with something small…if possible and then once you like what you see, you can be more comfortable ordering from them.
P.S. I did end up ordering through Amazon, it was about $5 dollars cheaper and so far so good. I'll keep you posted.
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